I was "re-routed" from my Entergy nuclear plant work to go and answer phones at our customer service center downtown, where I remained for the next week. We received about an hours-worth of training and then went live. We were basically powerless to do almost anything, but most callers didn't believe us. I would say 95% of the calls and callers were Southern gentlemen and ladies just looking for help or even a voice to listen to (which I didn't hesitate to provide). I also learned that at least half of the states of Mississippi and Louisiana were on oxygen or had the diabeetus. But it was certainly an insightful time talking phone calls. Some of the gems I received:
- Had a man in Arkansas call to complain about this custom streetlight being out and the Entergy crews were too busy eating donuts to care. He didn't even know about Katrina at all. I went off on him in a very profound and educated way (I only uttered 20 or fewer swear words).
- Was told that only the white people were getting their lights turned back on and that Entergy hated black people. I told the guy "thanks, you now know the secret behind our special electron-segregated wires."
- Had many, many calls like the one above, where they wanted to speak to "the owner of Entergy." Or sometimes, if they were reasonable, they wanted to talk to my supervisor. So, I had a friend play my supervisor, and I played his manager. That way, after he couldn't solve their problem, he'd hand the phone back to me and I'd be someone new. Eventually, we "promoted" ourselves to General Manager and Vice President.
- Had a gas station owner on Lakeland call me and said if I can get his power restored in the next two hours, he'd give me all the free gas I wanted over the next year. I tried . . . boy did I try (but it didn't happen).
The most serious call I got was a lady trapped in her car in downtown New Orleans with a live power line down across it and ending right near her driver's side door. Again, the call center supervisors were stretched thin and weren't greatly helpful. I did call the police to get to her, but I eventually had her pop the trunk, try to get in her back seat, fold the seats down, and go out the trunk. She stayed on the line and was able to do that, but she started crying in relief as she saw sparks going crazy just outside the driver's side window. She was the hero, but I felt I got lucky and was able to help someone that day.
We were also considered first responders. Later in the week, when gas was scarce, yet prices were being gouged further up, up, and away, a convoy of 6-8 of us had to get a Sherrif's escort over to the Love's on Hwy. 80 and Flowood Drive to get gas (they had their power restored). We got to bypass the long gas line, but several good ole boys stepped outside of their pickups with guns in their hands unhappy about the situation. Deputies had to get in front of us, and two drew their weapons urging those angry F150 Americans to settle down, get back in their trucks, and wait it out. It was tense for a few minutes there. All to get $3.29 gas . . . 50 cents more than 3 days before. Here's a hearty 19-year-old 17 you, Loves.
I did get to enjoy leaving the call center on that first day (Monday, 8/29), drive down Lakeland Dr. back to Laurelwood as one of the only cars on the road and drive down the middle lane, looking up at the heavily swaying light poles, and hoping I had time to swerve one way or another if they started falling on me. Got home, had no power, but said 17'it, time to grill some catfish and watch debris and patio furniture from my neighbors fly over my fence. (The fish was good, too.)