09/28/11
I've been a Cellular South customer for over 20 years. It is amazing to me that a company can continually get worse every single year than it was the year before and still continue to grow. Their so-called "customer support" is the worst I've ever dealt with from any company. I've never been an AT&T wireless customer so I don't personally know but AT&T would have to <span style="font-style: italic; text-decoration: underline;">intentionally</span> <span style="text-decoration: underline; font-style: italic;">try</span> in order to be worse than cspire/csouth. I don't know how many employees the company has but apparently they cannot locate competent technical support people who know how to remedy problems. If they can't read from a limited script to solve your problem, they are completely and entirely useless. I take that back about them not being able to be worse; they could be off-shore with thick accents. Even with what they have, though, it's almost like talking to someone who doesn't speak English because they can never seem to even understand the problem unless you baby-step them through the explanation. Then, once they finally do understand the problem, they don't know how to solve it. They apparently have only two solutions for all phone problems: (1) <span style="font-style: italic;">bring it in to the store</span> [I live 45 miles from the nearest store - which you can't call, BTW, because they won't give out a store phone number] or (2) <span style="font-style: italic;">completely wipe the phone clean and start over</span>. That must have taken a real genius to come with those comprehensive, idiotic solutions.
If I EVER get done with my current contract on the phone that I have, they will lose this 20+ year customer. Right now all I can do is to make an effort to prevent others from falling into the same trap that I did. <span style="text-decoration: underline; background-color: rgb(255, 255, 255); color: rgb(255, 0, 0);">DON'T USE CSPIRE/CSOUTH.</span><span style="background-color: rgb(255, 255, 255); color: rgb(255, 0, 0);"> </span><span style="font-weight: bold; text-decoration: underline; background-color: rgb(255, 255, 255); color: rgb(255, 0, 0);">JUST DON'T!!</span> Use any other wireless carrier besides them.
If they would just give 1% of a crap about their customer service, it would be a GIGANTIC improvement. If I had a company that served its customers like they do, I would hang my head in shame and be absolutely, positively too ashamed to let anyone know that I had anything to do with a company like that.
I could rant for pages but it will do absolutely no good. Cspire/Csouth gives even less than 1% of a crap about their customers so they could not possibly care less what I have to say about them. In case you're wondering why, if I am so dissatisfied, that I have been with them for 20 years, it's because they have only <span style="text-decoration: underline;">exponentially</span> gotten worse in the last 3 or 4. I can only hope that someone else can be warned and saved some of the aggravation and frustration I have endured and continue to endure. Take heed.
I've been a Cellular South customer for over 20 years. It is amazing to me that a company can continually get worse every single year than it was the year before and still continue to grow. Their so-called "customer support" is the worst I've ever dealt with from any company. I've never been an AT&T wireless customer so I don't personally know but AT&T would have to <span style="font-style: italic; text-decoration: underline;">intentionally</span> <span style="text-decoration: underline; font-style: italic;">try</span> in order to be worse than cspire/csouth. I don't know how many employees the company has but apparently they cannot locate competent technical support people who know how to remedy problems. If they can't read from a limited script to solve your problem, they are completely and entirely useless. I take that back about them not being able to be worse; they could be off-shore with thick accents. Even with what they have, though, it's almost like talking to someone who doesn't speak English because they can never seem to even understand the problem unless you baby-step them through the explanation. Then, once they finally do understand the problem, they don't know how to solve it. They apparently have only two solutions for all phone problems: (1) <span style="font-style: italic;">bring it in to the store</span> [I live 45 miles from the nearest store - which you can't call, BTW, because they won't give out a store phone number] or (2) <span style="font-style: italic;">completely wipe the phone clean and start over</span>. That must have taken a real genius to come with those comprehensive, idiotic solutions.
If I EVER get done with my current contract on the phone that I have, they will lose this 20+ year customer. Right now all I can do is to make an effort to prevent others from falling into the same trap that I did. <span style="text-decoration: underline; background-color: rgb(255, 255, 255); color: rgb(255, 0, 0);">DON'T USE CSPIRE/CSOUTH.</span><span style="background-color: rgb(255, 255, 255); color: rgb(255, 0, 0);"> </span><span style="font-weight: bold; text-decoration: underline; background-color: rgb(255, 255, 255); color: rgb(255, 0, 0);">JUST DON'T!!</span> Use any other wireless carrier besides them.
If they would just give 1% of a crap about their customer service, it would be a GIGANTIC improvement. If I had a company that served its customers like they do, I would hang my head in shame and be absolutely, positively too ashamed to let anyone know that I had anything to do with a company like that.
I could rant for pages but it will do absolutely no good. Cspire/Csouth gives even less than 1% of a crap about their customers so they could not possibly care less what I have to say about them. In case you're wondering why, if I am so dissatisfied, that I have been with them for 20 years, it's because they have only <span style="text-decoration: underline;">exponentially</span> gotten worse in the last 3 or 4. I can only hope that someone else can be warned and saved some of the aggravation and frustration I have endured and continue to endure. Take heed.
