OT does anyone have a number for Comcast
- Thread starter s1uggo72
- Start date
Best way I have found is to start an online chat on your phone or PC, then it asks if you want to talk to a live rep, which you answer yes. They then call you up w/in the next 5 minutes. Worked the last 2 times I did it back in May when I was having internet problems.
Ask to cancel service.
Nope, fired them after enduring their pathetic performance for 2 weeks. Was a mistake taking their "cheap" offer for what was advertised as expanded service and channel selection. But in reality they had 2 channel "outages" in the two weeks of my "trial". Which was 2 more screw-ups than what I had in the previous 8? years of FIOS. Back to FIOS and will never change back...........
Try texting “on it” to 266278. Should get a fast response and callback
Reality is that customer service, and I use that term advisedly, sucks for most organizations these days. I've come to the conclusion that it's by design.
Comcast number for any customer who expects to talk with a real person - 1-800-382-5968. IOW, 1-800-FUC-KYOU.
I just went through this nightmare with them - wanted to add service had to keep calling back and then did go through the chat function but of course the service never started - called back and got someone who said I needed a tech to come out and do it and I could, no joke, literally hear a Rooster Crowing in the background when she was talking to me, the images in my head were too funny. I hung up and called back and the next person had everything working within 1 minute. Very frustrating as it's like Russian Roulette dealing with Comcrap.
Everyone is absolutely correct -- customer service today sucks. Some phone numbers connect you to remote hourly workers, some will go to India, the Philippines or the Caribbean, or even the outer reaches of Canada. I have talked to them all.
BUT -- there is a way to find a solution for whatever your problem. START AT THE TOP -- that means the CEO, President or VP of Internet development -- and write a letter that comprises diplomatic language (no slurs, porn or aggressive arguments), state your problem and ask for relief, a solution, a return call -- or any contact that will offer relief. Do not hesitate to request a discount or cancellation of service, if the problem is not fixed. However, do not explode with emotions and only 'demand' to be first in line ahead of other problems.
Send your clear and concise letter 'certified to the addressee' only. Each C-level position has one or more 'EA's' or "AA's' (Executive or Administrative Assistants) that will hurry to please the boss and solve a customer problem. This has worked for me many times.
With Comcast -- read below.
- I have used this with Delta Airlines - they now have your digital name consistent with your TSA or Passport name.
- Marriott - free rooms in several locations because they were not cleaned (I am a Titanium metal card holder - beginning in 1964)
-Regions Bank - now have digital secondary code to unlock entry, rather than 3 questions similar to movie 'Now You See Me'
-Microsoft - problems with both Outlook (assisted with connection to India) and IE-Edge (assisted with connection to Philippines and the USA)
-Comcast - I did write to Brian Roberts (former CEO) and received a letter in reply - not an apology, but a promise to complete complicated connection.
- Comcast - CALL the Corporate Office in Philadelphia @ 215-286-1700 and press extension #2 for an 'EA'. They have a number of offices around the country
staffed with problem solvers for phone contact and email follow-up. This works !!
-Disney - local performers denied entry to 'Star Wars' exhibit to grandson -- I received 7 Free Park Hopper any year Passes for Disney World / Florida.
Additional note -- IF you are bothered with harassing phone calls or messages -- tell the caller you are moving, call this new number @ 212-288-9970 -- this is the Verizon Test Line Number for NY city and will always ring busy.
BUT -- there is a way to find a solution for whatever your problem. START AT THE TOP -- that means the CEO, President or VP of Internet development -- and write a letter that comprises diplomatic language (no slurs, porn or aggressive arguments), state your problem and ask for relief, a solution, a return call -- or any contact that will offer relief. Do not hesitate to request a discount or cancellation of service, if the problem is not fixed. However, do not explode with emotions and only 'demand' to be first in line ahead of other problems.
Send your clear and concise letter 'certified to the addressee' only. Each C-level position has one or more 'EA's' or "AA's' (Executive or Administrative Assistants) that will hurry to please the boss and solve a customer problem. This has worked for me many times.
With Comcast -- read below.
- I have used this with Delta Airlines - they now have your digital name consistent with your TSA or Passport name.
- Marriott - free rooms in several locations because they were not cleaned (I am a Titanium metal card holder - beginning in 1964)
-Regions Bank - now have digital secondary code to unlock entry, rather than 3 questions similar to movie 'Now You See Me'
-Microsoft - problems with both Outlook (assisted with connection to India) and IE-Edge (assisted with connection to Philippines and the USA)
-Comcast - I did write to Brian Roberts (former CEO) and received a letter in reply - not an apology, but a promise to complete complicated connection.
- Comcast - CALL the Corporate Office in Philadelphia @ 215-286-1700 and press extension #2 for an 'EA'. They have a number of offices around the country
staffed with problem solvers for phone contact and email follow-up. This works !!
-Disney - local performers denied entry to 'Star Wars' exhibit to grandson -- I received 7 Free Park Hopper any year Passes for Disney World / Florida.
Additional note -- IF you are bothered with harassing phone calls or messages -- tell the caller you are moving, call this new number @ 212-288-9970 -- this is the Verizon Test Line Number for NY city and will always ring busy.
This is not bad advice but calling or emailing the CEO is generally much faster and gets quicker reaction. Most large corps have execute complaint departments to resolve complaints to the exec level. Additionally, some companies react very quickly to complaints via twitter. Twice during the hours and hours long hold times the airlines had in the height of the pandemic. I tweeted complaints to Delta and they were both solved the same day I complained and to my satisfaction. Also did the same to Amazon and got a similar response.
Documentation of your problem -- most times the corporate person on the other end of the phone call is typing into your database folder, conversation sometimes does not include all of your complaint.
If you have an ongoing complaint, the letter (paper and Post Office certified) process cannot be ignored.
I have handled many executive complaints at my job working for one of the largest financial institutions in the country. Most come in via email or phone. If we need info, they can email it to us. Snail mail is dead and certified takes wayyyy too long if you have a pressing problem that needs resolved. We take any complaint very seriously and have very short SLA's to resolve them.
Comcast called me this morning. 'Sir, can we discuss why you gave us a 0 on the customer satisfaction rating. Sure, the reason you got a 0 is , negative numbers were not available.' and so it went. I still cant get my TV to pair with their remote. The one I had to replace worked just fine. They think maybe the new remote is bad, so I will drive down to comcast and get another one.
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