My wife just had to spend the night at ATL this week. She was flying to NY and connecting through ATL on Delta. She landed at 3:00pm and was supposed to fly out at 5:00PM but the plane was grounded for mechanical issues. She ended up having to stay the and fly out at 6:00 am.
There were no less than a dozen flights to NY that Delta had that evening, but every one of them had a bunch of people on standby before her flight was cancelled. I had a similar thing happen in Denver with United trying to get to DC in early December. Landed in Denver at 8 am and they couldn't get me out of there until 10pm.it's just too busy at those 5 airports. As many flights as there are, there are still more àsses than seats.
Give me Seattle, Salt Lake, Nashville, Minneapolis, and Charlotte as the sizes of the biggest airports I want to 17 with these days.
I can understand her frustration, but I’m not sure that’s the fault of the airport….much more so the airline itself.
Honestly speaking, your chances of getting a replacement airplane to take the place of one that has a mechanical issue are much greater with Delta in Atlanta than probably any other airline in any other airport in the world. Obviously not 100% as your wife found out unfortunately…as its heavily dependent on destination and other factors. But if that same thing happens in a regional airport or even a smaller hub, you are 100% screwed almost every single time.